Feel free to read through our Terms and Conditions. Hopefully you will find all the information you require. If not, feel free to phone, fax, write or e-mail us and we will be delighted to help. Our contact details are listed at the bottom of the page..

Security

Our e-commerce system uses encryption (SSL & GPG) to transmit sensitive data such as credit card details. Data is encrypted at every stage from leaving your browser to when it is decoded by an authorised member of staff at our office. Such data are never stored unencrypted on our internet servers. This is more secure than, for example, ordering by telephone.

Alternative payment methods

If you cannot pay by credit card online, you can also submit your card details by telephone, fax or post. Please use the contact addresses published throughout this website. We can also accept International Money Orders, or cheques drawn on a UK bank. If paying by any of these methods, please submit the online order request as usual and write e.g. "cheque to follow by post" in the Special Message area of the order form.

Import taxes

Please note that we can accept no responsibility for duties and other import taxes which certain countries (or states) may apply to your order. Please enquire in advance if you wish to ask about experience we may have had in shipping to your area. By placing your order with us you are assuming all responsibility for the legality of personally importing the products in question.

Returns

We operate a full 'no questions asked' 28 day return policy. Simply send back the product within four weeks, undamaged and in its original packaging, and we will refund the full sales price to your credit card account (or by the alternative payment method originally used).

All goods are shipped at our risk, but any damage or loss must be notified within 48 hours by e-mail, fax or telephone. Always sign for deliveries as "UNOPENED". It is very rare that it happens, but if you suspect that something in your package might be broken, do not refuse it. Keep the package and sign for the loss/damage and notify us immediately. We will then forward you instructions about returning the item at our expense, and ship you a replacement or re-imburse your payment if we are out of stock of any item.

Availability & substitutions

If the product you order is temporarily out of stock, we will normally contact you for further instructions.

Dispatch

Unless otherwise specified on the site, most items will be dispatched ex-stock within two working days of your payment being cleared. Please contact us in advance if you have a deadline by which an order needs to arrive, and we will always do our best to help.

Our standard shipping arrangement is to use First Class post for all orders within the UK, and standard Parcel Force delivery for the rest of the world. All orders whould arrive with you within 28 days, unless stated otherwise on the site. Please contact us in advance for information on alternative methods, including rapid courier delivery.

Order tracking

Changes & cancellations

Please note that once an order has been placed, we can accept no responsibility for changes or cancellations. However, if you email us and your order has not yet been dispatched, we will do our best to make any changes you request. If an order has already been dispatched, we accept returns as outlined above, but you will be responsible for delivery costs.

Privacy

We take your right to privacy seriously. We guarantee not to use the email address or other contact information you submit with your order from this website for any purpose except to contact you for clarification etc. in connection with this particular order. If you believe that details have been used in contravention with this policy, please inform both us and Scotweb Ltd.

Mispricings

We have taken every reasonable care to ensure that price and descriptions thoughout this site are accurate. But we recognise that mistakes can occur, and will correct any brought to our attention as quickly as possible. Errors & Omissions Excepted (E&OE).

Fraud

It is our policy to report any real or apparant attempt at fraud to the police, credit card agencies, and any other relevant authorities.

Legalities

Any dispute arising out of your order from this site will be governed by the laws of Scotland.